Social media and The Truth (The Guardian)

Yes this is a bit about Europe too. But it’s to flag up an important Long Read article from The Guardian which looks wider, and perhaps begins to explain why we have arrived at Brexit without a clear idea what it will look like.

Katharine Viner, the Guardian’s editor, starts with a story that has nothing to do with the referendum, and outlines how a story supported by no actual evidence, that was carefully published by a mainstream newspaper as an “allegation”, ended up being trended on social media and probably believed by many people even now.

She then moves on to look at the pro-Leave claims and the way they were speedily dumped after the result (no, not £350m; no, we probably can’t reduce immigration – the two claims that probably won most votes). I’ve seen these on Facebook myself, persistently re-trailed even when challenged. Clever, inspirational campaigning trumped [sic?] a continual appeal to facts and evidence.

Facebook, Viner says, is now the dominant news source for many people. Well, I remember being really pleased when my sons were taught history at school: they were taiught to look at different sources, assess the reporting and the agendas as well as what was said, and come to a conclusion. I was trained to teach similarly myself as an Open University tutor. So maybe there’s hope; but read the Guardian article for yourself.

• How technology disrupted the truth, Katharine Viner, The Guardian, 12 Jul 2016

Frost & Sullivan on Brexit

Continuing to track what the analysts are saying about Brexit: Frost and Sullivan (F&S) have just notified A Post Brexit View of the UK High Tech Sector, published from their Digital Transformation practice.

They point out that the technology sector accounts for around 10% of the UK’s GDP but see four key challenges. First: a brake on migration is not certain, since free movement of EU labour goes with access to the single market. But if it materialises, then F&S see UK-based technology firms struggling to find the right skills to drive businesses forward; and EU citizens currently working here may migrate out, to other parts of Europe.

Second: many firms, particularly US-based ones in our sector, have come to the UK at least in part because it provided a good gateway into the enormous European market. Once this is no longer the case, will they migrate to other locations (e.g. Frankfurt, Paris, …). This will be more of a problem if single-market access is sacrificed to control of immigration.

Third, as I’ve already commented: leaving the EU does not necessarily mean less red tape. F&S highlight data protection, as I did previously. “Pan-European contracts will need to be renegotiated, and IP/trademarks may require separate treatment for the UK and the EU”. We will be divorced from the creation of the regulatory environment, and F&S suggest firms may find it harder “to navigate legislation and ensure they abide with the varying rules in different countries”; and the UK will without question have less clout than it does as part of the EU.

Fourth, F&S point out that the European Investment Fund is the largest investor in UK venture capital firms. Will this funding stream remain in place? and if not, can it be replaced out of the fabled £350m per week, along with everything else?

• A Post Brexit View of the UK High Tech Sector, Frost & Sullivan, undated but publicised 14 Jul 2016; the link is to a download form (if this doesn’t work search
• What about the EU? ITasITis, 24 Jun 2016
• An aggregation of post-referendum comments, ITasITis, 2 Jul 2016

An aggregation of post-referendum comments

Commentary from analysts, and other reactions, are beginning to emerge in the wake of the referendum vote and the likelihood (perhaps it’s still not a certainty) that the UK (or what survives of it) will withdraw from the EU.

Here and in subsequent posts I’ll gather those that have come to my attention. I should say that I have only looked at these reports in outline, in order to be timely with this note.

First: the British Computer Society, in true professional style, intends to open up discussion among its membership (and beyond, among those in its communities). It has invited its members to give their opinions about the key topics for discussion, with an initial list. They say: Based on current dialogues and their relevance to Europe, we have identified and are suggesting the following topic areas for detailed discussions: capability, data protection/regulation, education and UK research. This is part of an ongoing initiative to develop a UK position on the new situation, and help ensure the UK’s digital future.

Ray Wang’s Constellation Research hosted a rapid-reaction webinar focussed on the Future of Work and cloud/Next Gen Apps, using the PESTEL (political, economic, societal, technological, environmental and legislative trends) framework. A webinar replay is available.

Ovum has been publishing notes since day one and I recommend a visit to the Ovum website and simply search “Brexit”. Tim Jennings, a long-standing contact from his days at Butler Group, posted a piece on the day after the vote which examines the likely implications for IT investment. Tim doesn’t say this in so many words, but the raft of changes likely to be needed for the new trading world could be of Year 2000 proportions – starting with a triage with the same options now as then: continue unchanged, need updating and testing, should be ditched or replaced.

Ovum’s conversations with enterprise IT leaders , they say. suggest that few have planned or prepared for the changes. Since Tim’s piece was published immediately, this note suggests that these discussions have been going on for some time and that Ovum might themselves be planned and prepared to offer support. Other notes in the search results (at the time of writing) highlight impact on offshore companies and on the regulatory framework (including privacy).

Gartner has begun to provide research, with headline impacts listed as cost optimization, people and talent, applications, suppliers and partners, data management, analytics, governance and operating model changes, and risk management. They suggest a  likely increase in application portfolio complexity. There’s a link on their home page. A key recommendation is for CIOs to not over-react, but to create a taskforce (small, at present) to prepare for what may need to be done. This also sounds a lot like early Year 2000 to me! It’s perhaps a predictable Gartner reaction, but none the less valuable as Gartner are clearly prepared to track the issues.

Forrester’s responses seem a little more creative but not so coordinated. A quick search reveals several short articles aimed at all their constituencies (B2C and marketing as well as CIOs and tech). They expect digital and customer-facing talend to migrate out of the UK; and urge a continued focus on customer experience and innovation. Interestingly, a search on Brexit also threw up a note from March 2016 regarding response to market volatility (Wall Street then, but looking forward to Brexit implications).

That’s enough for now, probably more another day.

• Ensuring the UK’s digital future post-referendum, British Computer Society (Institutional Thinking Blog), 29 Jun 2016
• Post Brexit Analysis Webinar Recording, Constellation Research, 29 Jun 2016 (slides can be downloaded; no subscription needed)
• Ovum: Brexit decision will impact enterprise IT investment, Ovum Press release, 24 Jun 2016. For other reports, search Brexit on (no subscription needed for this content, apparently)
• CIOs Must Act to Prepare for Changes Triggered by Brexit, Gartner, 27 Jun 2016 (free sign-in account needed)
• After Brexit, Will Paris Become The New Startup Hub In Europe? Forrester blog (Thomas Husson), 30 Jun 2016
• With Brexit, A Customer-Focused Agenda Is More Important Than Ever Forrester blog (Laura Koetzle), 24 Jun 2016
• Quick Take: UK Firms Must Drive Innovation In The Age Of The Customer, Despite Brexit Forrester, 24 Jun 2016

What about the EU?

In the aftermath of the vote, there are some instant comments around in the IT sector as elsewhere. Outsell, for example, have mailed an analysis for the information industry (though not related to our IT analysts about whom more anon, perhaps).

A couple I know a little about.

First: research and development will shortly lose access to a significant source of funding, especially for pre-market development; and to the wide-ranging academic and industrial collaboration that the EU research programmes are intended to – and do – foster. World-leading many of our research centres undoubtedly are; our IT provider companies less so.

Second: data protection. Let’s take EU-wide data protection standards (unified, more or less effective and collaboratively developed) to stand for the EU regulations which are somehow supposed to cease to trouble UK industry. Will UK companies have to (probably separately) demonstrate their compliance to EU data protection standards before they can do business? Or will the UK have to set up something like the UK Safe Harbor arrangement, before ditto? One or the other; and surely more of a burden, more of a cost, than at present when just operating from the UK provides de jure compliance.

Oh, and a postscript. In today’s daily paper there’s a splash advert from one of the mobile phone companies: “Travel to Europe with no roaming charges!” We all know that’s the result of a European negotation and agreement with the providers, and a bit of big stick from the regulators; it’s not the provider’s initiative. Watch out for their re-introduction, somewhere down the line. Will the UK have the independent clout to keep them at bay? Will Europe care? Not a chance!

Technology management: Ovum’s perspective at BCS

Being much less active these days, and more remote from the capital, it’s rarely that I get to London for professional events. But I was in town this week for a BCS Elite/North London Branch event. It was wet and dismal when I arrived, just to remind me what London can be like …

The event was a presentation (Climbing Technology Mountains – A Practical Guide) by a couple of senior Ovum analysts giving their perspective on technology management in today’s business environment. Tim Jennings, who presented first, used to be Research Director at Butler Group before its acquisition by Data Monitor in 2005 and eventual transition to become Ovum’s analyst research group. Ovum now advertises itself as part of the Business Intelligence Division of Informa PLC, following a merger last year; there have been several evolutions since the Data Monitor acquisition!

As former Butler client, I was pleased to re-encounter Tim; he is now Chief Research Officer at Ovum. His presentation focussed on the strategic approach to today’s technology challenges (“Making headway with digital innovation & transformation”) with a mountaineering preamble and theme. The main headilines included: transforming IT capability; modernizing legacy systems; building the modern workplace; managing security, identity and privacy; adopting cloud services (at least in a hybrid model); connecting the physical world (the “Internet of Things”); exploiting business information; and enhancing the customer experience.

Most of the ideas were (dare I say) long familiar. But there are newer concepts coming through: the recognition of DevOps as well as agile to promote fast-moving adaptation; and a view on how far the Internet of Things is now reaching – not just into transport, logistics and retail but, for example, in healthcare and beyond. Big Data too is reaching a stage of maturity where it’s no longer about development and implementation but about exploitation in the hands of the end user through advanced desktop tools. But well-discussed challenges are still around: the role of what’s become known as “Shadow IT”, for example; the right architecture for hybrid cloud; the challenges of SaaS, as it empowers users but, by that very fact, works against attempts to simplify the application portfolio; giving workers the appropriate level of control of their own technology (whether through BYOD or other means); and recognising that IT transformation at scale is problematic. Though when an audience member reflected on the corporate challenge inherent in upgrading hundreds (or thousands) of desktop Windows machines, the response was “Yes, but Microsoft has just upgraded 40 million over the Internet”. The problem is corporate IT’s tendency to customise and lock down; maybe this finally has to go, so that auto-update can be allowed to just work. Vanilla is cheaper!

Perhaps the most interesting and newest concept in the discussion was that of the role of identity and identity management. Identifying the individual (and perhaps not just the individual user/customer/vendor/regulator person in all their roles, but also the individual device on the edge of the network) is both a key challenge and a significant enabler if it can be handled right. This topic was subsumed into security and attack/response strategies but it shouldn’t be: it’s perhaps one of the most crucial. This apart, by and large the impression was that the issues which were live when I was myself working directly in enterprise IT (which is now several years ago) are still the principal themes of analyst thinking. Despite the urgency we used to attach to issues such as BYOD, the “open enterprise”, SaaS or cloud services it seems life has not moved on that fast if Ovum are accurately reflecting their clients’ issues.

Richard Edwards, a Principal Research Analyst, followed up with a focus on knowledge workers and how to “re-platform” them. Some interesting discussion on what makes a knowledge worker; one of the key characteristics is a desire for autonomy (“knowledge workers often gear their workspace towards better individual business outcomes, albeit not necessarily with the blessing of management or line-of-business”). If the provided tools don’t get the job done, we knowledge workers have always found work-arounds, using our own technology if need be. There’s a trade-off therefore, between providing us with the flexibility to work the way we choose and managing the real issues of security, regulatory environments and backup. In the end, though, for any enterprise it is global disruption rather than corporate strategy which shapes the way we work (“If change is happening faster on the outside than on the inside, then the end nigh”).

Richard commented that the tools (and methods, I guess) used by knowledge workers shape the products and processes of their enterprise. This may be a surprise. For me, these elements of the discussion were the most rewarding part of the evening.

Also it was good to see Ovum Research in action. Ovum’s research output remains hidden entirely behind its paywall, which not even Gartner does these days, so opportunities are few; but you can download their research agenda from their home page.

• Climbing Technology Mountains, BCS event, 16 Sep 2015 (content may be added later)
• Ovum research for buyers (enterprise CIOs)

Corporate Executive Board – now just “CEB”

Corporate Executive Board is a family of executive-level and senior management insight services extenbding across corporate IT and into major corporate functions (sales, finance, legal and so on). In the last several years (since 2012) it has presented itself as “CEB” rather than “Corporate Executive Board”. The parent company has now renamed itself accordingly, following the trend in recent years to name companies just by initials rather than by the meaningful name they were derived from. CEB doesn’t now seem to refer to its executive councils as Executive Boards; they have become Leadership Councils, and there is perhaps more focus on IT teams other than at executive level.

Oddly enough, though, they haven’t made the change online. Although the press release cites the corporate website as “”, this still switches to the old “” rather than vice versa.

The shape of the CEB offering is somewhat different from that of which I used to be a client. Looking at the IT portfolio, there are Leadership Councils which encompass CIO, Applications, Enterprise Architecture, Information Risk, Infrastructure, PMO and Midsized Companies. There is a Learning and Development section: IT Leadership; Business Analysis; Prokect Management; Risk Management; and Service Management. And there are an IT Roadmap Builder tool and IT Talent Assessment support.

There has  been some shift, in the recent years, from the Executive Board model of researched sharing in whichinformation is solicited from members, organised, and published back to the membership. A CEB strategy paper would previously comprise tools and insights attributed to the members who contributed them; and this was a key part of its value. On a sample of one, the IT Roadmap white paper, this no longer appears to be the case. The delivery model is no longer differentiated from that of the major players (Gartner et al) and has reverted to being analyst-delivered.

There is, however, now more open-access content than previously. It was never the case that, as a non-subscriber, I could download a whitepaper as I have just done. There are also now a collection of blogs, and an analysis of these may follow in a future post.

Corporate Executive Board has been evolving. Keep an eye on its space.

• The Corporate Executive Board Company Now “CEB Inc.”, CEB press release, 27 May 2015
• Corporate Executive Board (linked as CEB Global; watch whether this link continues to reset back to
• CEB Blogs

On news, social media and responsibility

The Guardian this morning is published under a new editor. Katharine Viner takes over from Alan Rusbridger, and she takes charge of an institution which is very different from the one Rusbridger inherited from Peter Preston in 1995.

Rusbridger yesterday published a farewell to his readers: now no longer just readers, but also both members and contributors to the conversations which The Guardian facilitates. In the internet age, some papers instituted paywalls: Rusbridger cites Murdoch’s Times, which claims around 280,000 daily readers. The Guardian took the opposite stance, opening up its content to an international readership. It is now the second most widely read online Enlish-language news “paper” worldwide: around seven million people read it online. For myself, I still subscribe to the paper edition: but the smartphone app has taken over from the website as my preferred means of access when, as recently, I am overseas. Even the BBC is not so accessible from abroad.

But the point of this post is to encourage you to read Rusbridger’s farewell in its entirety (and it’s quite long). It contains thoughtful, stimulating analysis of issues such as the place of the social web in interactive journalism – bringing forth a new role, combining journalism with the skill of forum moderation. There’s the continuing role of ethical reporting in holding people to account (including, as seen recently, its own industry peers). Illustrating the trend to online, there’s a comment that the new presses, bought when the paper changed format, were “likely to be the last we ever bought”.

He recalls The Guardian‘s first website, which “didn’t fall into the trap of simply replicating online what we did in print”; in my own career I led my company’s strategy towards the Internet and the emergent World-Wide Web, and I recognise these issues. In due course the paper has developed its interactive model, opening up for response and comment from its online readership as an important part of continuous publishing.

Wikileaks, the phone hacking scandals, Edward Snowden and more; recognition, through the Pulitzer Prize; and successes such as the curtailment of News Corporation’s monopolistic ambtions and, more recently, that the US “phone dragnet hat had secretly violated the privacy of millions of Americans every day since October 2001” has been shut down. Interesting sideline: the link to this in Rusbridger’s article is null, and I couldn’t find a recent news article but, in the interactive Comment is Free section, there’s a discussion from the American Civil Liberties Union dating from April 2014.

I’ve scratched the surface. For those of us looking at the ethics as well as the potential of information creation and sharing – and we are all publishers now – Rusbridger’s farewell should be required reading.

• ‘Farewell, readers’: Alan Rusbridger on leaving the Guardian after two decades at the helm, The Guardian, 29 May 2015
• Obama is cancelling the NSA dragnet. So why did all three branches sign off? Jameel Jaffer, American Civil Liberties Union, in Comment is Free, The Guardian, 25 March 2014
• other references in the articles