Can Cloud manage your distributed people?

I’m on a complimentary webcast from Symantec hosted by IDC: A cloud based approach to managing today’s distributed workforce. Partly I want to take the chance to hear one of the IDC analysts I don’t know; and partly of course I’m interested in the Cloud theme. Though I expect product push as well as architecture and strategy from the Symantec speaker.

Starting with Stephen Drake of IDC: identifying key trends. No surprises: increasingly mobile workforce; acceptability of SaaS; consumeristation of IT; and – I like this – the IT-istion of consumers.

Mobility – includes taking account of staff moving around within the office or campus (IT support analysts are typical). Not just those away from base. A good mind-map taxonomy, overall. In the following discussion, I’d be interested to see Far East (China specifically) broken out of the mobile penetration figures; I’m hoping there will be focus on other than Western Europe which is being discussed right now. I’m also surprised the speaker seems to think SMBs trail large enterprises in the move to mobile, non-office working; my perception is that SMBs have been using this far longer, and corporates are still suspicious of it (“How can I manage my staff if they’re not under my nose?”).

Moving to SaaS: a survey of >300 organisations showed around 70% moving towards SaaS at least at exploration stage. And certainly the online accessibility of SaaS applications plays well to an increasingly distributed and mobile workforce. I wonder, myself, how this stacks against the increasing corporate tendency to see Cloud as just another form of outsourcing, and adopt “private clouds” (i.e. large scale shared internal infrastructure).

Key challenges include remote endpoint management as well as corporate preference to keep some critical apps on premise.

Now moving on to the Symantec speaker … offering experience from their own mobile and distributed workforce. Just a few prepared questions and answers. And now we are moving to the sales pitch for Symantec hosted services, just on the half hour. So I’m dropping off, not being a corporate with an outsourcing budget.

Conclusions at the end: it’s led me into noting a stream of Cloud webcasts from IDC and I appear to be able to register for them. I like the “IT-isation of consumers”; a bit of lateral thinking there. The Symantec speaker suffered from poor sound and no slides, so I don’t really know what she was saying but I don’t think there was great strategic insight for the enterprise; and I did expect more than 25 minutes of useful content before the sales person took over. But then, I didn’t pay for it.

Speakers’ bios: Stephen Drake (IDC) and Colleen Smith (Symantec)

People don’t understand numbers

Mike Rasmussen’s recent Corporate Integrity posting, on the ever-increasing burden of compliance, set me thinking. I’ve long understood that most people don’t understand the concept of risk.

I recently came across a reference to some research which bears on this. It’s always good to see proper formalised evidence for something which otherwise is just supposition. It was cited in The Guardian recently, but (in true ITasITis fashion) I went behind the news to the original source.

Namika Sagara, for a 2009 thesis, set up a very carefully phrased statement. He told a group of people that “In a double-blind taste test, consumers tasted two cola drinks with a bite of cracker or sip of water before each tasting. Among these consumers, 35% believed that Diet Pepsi tasted most like real cola” (this was one of over 40 statements tested).

Then he tested the group’s understanding. Most people translate the statement above into “Diet Pepsi won the vote”. This “Illusion-of-Truth” effect is one way in which positive presentation of numerical data sways understanding, and shows how undiscriminating people can be. And they would have even less chance of understanding if the 35% was in competition with five other drinks instead of just one.

This work built on earlier research, cited by Sagara, which “suggests that many people are ‘innumerate’ and about half of Americans lack the minimal mathematical skills needed to use numbers embedded in printed materials” – or, presumably, other publicity information.

This bears on Mike’s point about the over-bearing burden of compliance: not just the amount of regulation that has to be understood and followed, but the rate at which new compliance requirements are being added and the burden of just keeping up. My hypothesis, which I’d love to see tested in the same style of rigorous research, is this. If it’s been shown that people don’t understand numeric information, then they certainly don’t understand the concept of risk. And they expect services they receive to be risk-free whether it’s healthcare, transport, energy, social care, or Internet. Read or watch your news media with this hypothesis in mind.

The realities of risk come home in adverse events: a beneficial drug which has side effects, a train crash caused by human or mechanical failure, fears about nuclear power, child protection scandals, online scams and worse. And when something does go wrong we look around for someone to blame and someone to claim against. The blame-and-claim culture affects the political arena, hence the attempt to legislate to create a risk-free environment.

So the push to remove the dead hand of over-regulation is dealing with symptoms, not causes. Somehow, there needs to be a concerted campaign to spread an understanding of risk management (rather than risk aversion) first through the enterprise and legislatures, but then most certainly beyond into general understanding.

Incidentally, at the same time I found Mike’s email, there was a flyer for a KPMG webcast related to a global survey conducted earlier this year into the integration of governance, risk and compliance. See the report online. I haven’t read it … but there’s a linked upcoming webcast on 4 Nov.

• Regulatory Intelligence: Bombardment of Regulations upon Organizations, Mike Rasmussen, Corporate Integrity, 27 Oct 2010
• Consumer understanding and use of numeric information in product claims, Namika Sagara, University of Oregon PhD thesis 2009
quoted in:
• George Osborne’s talk of percentages and billions will wash over most of us, Aditya Chakraborty, Guardian G2, 19 Oct 2010
The convergence challenge: Global survey into the integration of governance, risk and compliance, KPMG, 15 Feb 2009
Balancing the benefits and challenges of governance, risk and compliance, webcast 4 Nov 2010 at 14.00 EDT, Compliance Week/Thomson Reuters (note for European readers: the US is still on summer time. Watch the time differences!)