Cellphone directory project pulled before launch

There’s been an interesting development over the promotion by a UK company, 118800, of a directory of cellphone numbers. The service has been available since June, but suddenly it’s off the air. For non-UK readers: the “118…” company name reflects the UK’s assignment of 118xxx phone numbers for directory services.

The UK media covered the story in June, interviewing 118800 executives and covering privacy concerns. The privacy regulator had approved the new service. That doesn’t mean they like it – that’s not their job. All it means is it doesn’t appear to contravene applicable law.

But approval did require an easy opt out. Most of the stories covering the new service publicised how to do this. Registering to protect your number as ex-directory (XD) is indeed easy, from either your phone or (the way I did it, on Thursday) from the web. And there’s no reason to disbelieve the message that came back saying that my details would not now be published.

It was actually a well thought out service, from the privacy point of view. It wouldn’t release numbers. What it would do – will do, if it gets up and running – is to offer the call to the target number and then connect the call.

Well … I registered XD on Thursday, following an email which was circulated, chain-letter style, from a relative. The alert said that XD registration had to be completed by Monday. I don’t know if that was actually the case, in fact I rather doubt it; but, real or otherwise, it triggered me to do the deed.

Today, two days later, the service’s web presence is reduced to one page which says Service suspended whilst we make improvements and goes on to say … whilst we undertake major developments to our ‘Beta Service’ to improve the experience for our customers. Everything’s suspended, including the ability to go XD. This is progress from yesterday when, as reported by a Taily Telegraph‘s columnist, the service was just “unavailable”.

Now I emphasise that this is pure speculation, but I wonder if so many people have gone onto the site to have their data protected that either the site crashed under the pressure, or the promoters have decided the service isn’t viable after all.

What’s interesting is the light it sheds on our understanding of the “Facebook generation”. It’s usually reckoned that the Facebook and Twitter generation – who are also the mobile phone generation – are less protective of their personal space. They tweet about all kinds of things and publish a wide range of pictures and content on Facebook which many people can see. But, if my guesses are right, it seems that my mobile phone number is still my castle. Even for Generation Y, there are limits.

And here’s another thought. I de-registered with 118800. Yet, if I could swallow the £1 fee for each use (whether they have the number or not) plus whatever charge is made for actually connecting the call, it’s the kind of service I might well use. I freely admit there’s a contradiction here. I want to protect my data, but I’d like to be able to see other people’s. But then, I trust me. I don’t trust unknown people on the other side of a 118800 account.

What do you think?

• 118800.co.uk
• Screenshot: 118800.co.uk captured on 11 Jul 2009
• 118800: Has the privacy backlash already begun?, Basheera Khan, Daily Telegraph blogs, 10 Jul 2009
Mobile phone directory to launch, BBC, 9 Jun 2009
• I have failed to locate Connectivity UK (the parent company, based in Theale, Berks) on the web. If you know their website, please let me know.
• Incidentally you can still find quite a lot of 118800 website content by doing a Google search and looking at the cached pages.

4 responses to “Cellphone directory project pulled before launch

  1. Hello, Joe from 118800.co.uk here.

    First of all, thanks for writing about us. We can understand peoples’ concerns over privacy – as it’s such a new concept. But again, by way of reassurance, we’ll never actually give out anyone’s personal details. When you search on 118800.co.uk, we’ll send an SMS message to the person you’re looking for, giving them your contact details – and it’s up to them to call you back.

    The website has been taken down for some essential maintenance work to be carried out, in order for us to improve the service we offer our customers. Any requests to opt out of the service before the site was taken down will still be carried out so there is no need to opt out again.

    We’re genuinely interested in getting peoples’ feedback so that we can shape the service to make sure people are comfortable with it, and for it to be as useful and reliable as possible. We’re asking anyone with concerns to get in touch using the feedback form on our website.



  2. Thanks for your clarification Joe – as I said in the post, my own understanding was to assume 118800 “does what it says on the tin” and that the privacy policy seems to me to be workable. I’d value your feedback though on the level of de-registrations that you’ve seen, and whether this has spiked since the email started to circulate.

    Eagle eyed readers will have noted that the URL is 118800.co.uk not 118800.com. I’ve updated the original posting.

  3. Continuing without a cell phone directory just isn’t realistic. With all the telemarketers’ shenanigans, everyone has our “private” cel phone numbers but the people whom we actually want to be able to find us. Thankfully, in the U. S. we at least have on-line services that provide us with an opportunity to perform various information searches, such as cell phone lookup and reverse phone lookup.

  4. Joe from 118 800:

    Your own CEO admitted on the BBC’s Working Lunch 14/7 that this data was made live on the Internet without proper testing. How can the public feel assured that proper security measures have been taken to prevent any hacking into your servers, which contain thousands of confidential records from people who don’t want to be on your database?

    Virgilio Anderson

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