I liked this.
Forrester made a small bloomer on their web backend last week which resulted in one of their analysts’ mugshots being replaced by a picture of a colleague of the opposite gender. Far from just correcting it quickly and hoping nobody would notice, the analyst concerned has made a mini-case study of it to remind people of some fundamentals of web publishing.
Being able to share lessons from your own mistakes is a mark of considerable maturity! Well done Stephen Power and Forrester.
Link: (I don’t think this is restricted to Forrester clients)
• Steve, You’ve Never Looked Better (Forrester Research blog, 9 July 2008 )