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A few short links 15 Oct 2009

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I’m backlogging again. So here are a few things you might want to check out, without my usual go-behind-the-news amplification.

Following up my post on Apple’s iPhone stats, here’s George Colony, CEO of Forrester Research, on why the BlackBerry might give way to the iPhone in the corporate environment. Yes I know this is an old post: but I only tagged it in Google Sharing when I found it, and it’s worth a read.

Here’s a note from Amazon Web Services, where Jeff Barr (who I met at Barcamp Brighton last year) relays a neat case study about a particular use of the AWS SimpleDB – and reminds readers that you can use it for free

And here’s Google, trumpeting their own green credentials with a lot of physical infrastructure which has, presumably, been put in place since I visited the campus in 2005 and 2006. They can do it at Mountain View; California has sunshine!

And going back a bit, here’s a link to some  notes and a deeper briefing about the differences between the various browsers. Apparently among an admittedly small sample, many more people knew which car they drive than which browser they use, despite spending far more time surfing than driving. Don’t forget, though, that Google has an interest in this one (called Chrome).

And for those of us who use the connected Web: LinkedIn has reached a milestone: 50 million users. That’s a fair growth rate since I was there, crammed into a startup meeting room with twenty colleagues, three LinkedIn guys, and the coke machine, in 2005.

I think that’s enough to be going on with! I’m beginning to develop a profile in Google Share, so you’ll see more there and less in del.icio.us from now on. Save this link:

Hype Cycle 2.0 … 11 Sep 2009

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I absolutely love this version of the Hype Cycle which Euan Semple found from Geek & Poke:

Hype Cycle 2.0

Hype Cycle 2.0

The thing is, it’s a fair representation of it. Rather like the version of the Laws of Thermodynamics as a restatement of Murphy’s Law, which goes:
1 – you can’t win
2 – you can only break even at absolute zero
3 – you can never reach absolute zero

Doesn’t apply in enterprise IT, though, where absolute zero is sometimes quite common!

Gartner Hype Cycle Version 2.0, The Obvious, 26 Aug 2009

Gartner’s titled blogs: Gartner responds to InformationSpan comment 23 Apr 2009

Posted by InformationSpan in Insight services, Technorati, Uncategorized.
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Following through on the previous post, and the update to InformationSpan’s blog  index, I was pleased to note also that Gartner have updated their own index to their titled blogs. I couldn’t assert that my observations were the only reason, but I certainly passed comments to Gartner after I last reviewed their coverage. I only wish they’re read them all!

They’ve made the most important change: the omission of Jackie Fenn and Mark Raskino’s Mastering the Hype Cycle has been repaired. But there are still active blogs listed under Archived, including their Office of the Ombudsman blog which you’d think would be important. In fact, the only two items now under Active are Mastering the Hype Cycle and a link to the analysts’ personal blogs.

And beware: some of the blogs are still not listed by the titles that they carry on their own front pages. Mastering the Hype Cycle is a case in point; it’s referenced as Hype Cycle Book.

We shall also keep an eye on High Performance Workplace. This blog last posted in February 2007, and is correctly included under Archived, but there’s a recent (March 2009) test message on it which probably should not have escaped. Maybe it’s going to be revived.

It would be really nice if Gartner could get this right. In the meantime, go to InformationSpan for an index which does what it says on the tin! There’s a link in the panel on this blog page.

InformationSpan blog index: now even better 20 Feb 2009

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I’m advertising a significant upgrade to the InformationSpan index of Gartner’s blogs. It’s been in my mind for some time to revisit this, update the data, and add an alternative index based on the analysts’ coverage areas.

To remind you: the rationale for this page existing at all is that analysts’ blogs can be a great way to access their most recent thinking and expertise, without a subscription. They don’t have the imprimatur of the official reports, but most of us can live with that!

Almost 50 of Gartner’s analysts now maintain personal blogs. But Gartner’s Blog Network page only lists the analysts’ names – and, at that, in the order of their most recent postings. Most users, I suspect, want to know which analyst to follow for particular coverage. And: did you know that Gartner also has a handful of blogs with particular names? I call these titled blogs and I’ve added an index to these too – including an important blog that doesn’t have a link on Gartner’s page (Mastering the Hype Cycle, reviewed here on 14 Oct 2008).

So: go to informationspan.com. Click the link in the header to get to the index of analyst blogs. Under the Gartner page, there are now three options.

1 – When you first open the page it displays a new index to the handful of Gartner’s titled blogs which appear still to be active, and links to switch to the other options.

2 – The existing list of personal blogs in order of the analysts’ names has been updated and now shows all the areas each analyst covers, to give you some guidance on content

3 – I’ve added a brand new listing by coverage area, listing the analysts who blog in each section of Gartner’s research classification

So you can find the right blog and link to it, to the analyst’s bio, and to the description of the area of research they work in – whether it’s a technology segment or an industry vertical.

Try it out at informationspan.com

Error 404 – add a search! 3 Feb 2009

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Here in the snowy UK I was trying to check out the weather for the Derby area and found a broken link on the local Derby page of the BBC website. Not their fault; Google had delivered a page which is clearly marked “we’re no longer updating this page”. But I didn’t notice straight away, so I clicked the link and it failed.

But they have a really smart idea. The Error 404 page that came up included a site search box, so right there I could make another attempt to find what I wanted. And I did.

Great idea, BBC!

PS – the Gaza appeal and the BBC 27 Jan 2009

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Outside my normal field of comment: but, amid the furore about the BBC deciding not to screen the appeal for disaster relief in Gaza, did you notice how far the BBC News went to make up for the deficiency?

Their news report went out with a backdrop of the poster, there was at least one (though extremely short) extract from the film, and the DEC website address was included in the backdrop towards the end of the report.

Well done BBC News! Disaster relief whether earthquake or warzone doesn’t take sides. If you missed it, visit http://www.dec.org.uk/.

A housekeeping note 7 Oct 2008

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If you’re tracking this blog, you’ll notice the sudden arrival of a fistful of old posts from September last year to mid February. In February I moved ITasITis from LiveJournal to WordPress, primarily because WordPress shows me usage statistics and LiveJournal doesn’t. But I left the older postings on LJ for the time being.

It’s these old postings from LJ that I’ve just moved over, so I can close down the LJ account. You may see them crop up again as I edit them to bring the tagging into line. They might even be worth reading!

Regards,
TOny

Iona, Ireland’s success, is acquired 11 Jul 2008

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A note in Gartner’s latest mailing alerted me to the fact that Iona Technologies, a great Irish success story, is coming to the end of its independent existence. It’s being acquired by Progress Software.

Why do I call Iona a great success? For me it’s always been an example, particularly to the Eurosceptic UK, of how to get the best out of Europe. From the Irish Republic’s wholehearted participation in Europe, researchers at Trinity College Dublin (Chris Horn, Annrai O’Toole and others) used the Esprit and Framework programmes to support development of innovative middleware. Iona was spun off in the 1990s, became an international player, and acquired a base in the US, but remained an Irish company and the acquisition will proceed under Irish law.

Its principals took technology leadership to the Object Management Group, contributing to OMG architectures and basing products on them. The company is active in a range of Open Source initiatives. They shared their insights widely through collaborative research and speaking engagements. Although Iona as a company will be judged to have stayed a leader in the second division – it never became an Oracle or BEA – its influence has been disproportionately huge.

We wish Iona well for the future.

Links:
• Progress Software Corporation to Acquire IONA Technologies Progress/Iona press release 25 Jun 2008
• Iona Technologies company website
• Progress Software company website
• Iona Technologies (Wikipedia)
• Progress Acquires Iona to Strengthen Presence in AIM Market from Gartner Flash, 3 July 2008, fully accessible to Gartner clients only

Business with your partners: IT strategy 20 May 2008

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A colleague in LinkedIn posted a question about how you determine your business partners’ business requirements, so that you can determine technology strategy. It’s only been out there a couple of hours, and it’s got a string of answers already. I’d like to spawn a more general thread.

Almost all the answers assume, I think, that “business partner” means “someone you want to sell to”. But there are many other kinds of business partners. In pharmaceuticals, where I worked for a decade or so, partners might be a research organisation you’re working with, a peer enterprise with a co-marketing agreement, your regulator, your upstream partners (important, because the regulator can demand to see information they supply about the compound they’ve sold you), a service provider, an information source … and no doubt some I’ve missed. And a partner may turn up in more than one role: maybe IBM provides technology to American Express, and American Express provides outsourced travel services to IBM (it’s a hypothetical example: I don’t know).

So: there are some fundamentals.

First: you can’t determine your technology strategy according to what your partners are doing, because there are so many of them. Think the ongoing Lotus Notes versus Microsoft Exchange debate for a very pertinent example. Nor can you dictate strategy to them – they have exactly the same variety, unless they are so small and so closely tied to you that they can be seen as part of your organisation.

Second: therefore, individual business strategies with particular partners in particular roles can’t be allowed to determine your overall technology strategy. Even if you decide to have one of whatever your partners use, that’s a strategy; and it has a very specific consequence, which is that your own technology base must be capable of doing the integrating, in-house, to present a single picture (to your executive management, at the very least). More likely there will be specific partners who have the power to dictate how you inter-operate with them: Walmart, say, and your regulator; some who you can dictate to, if you so wish; and others with whom you must inter-operate using a variety of specific technologies with neither partner dictating. Heterogeneity is the rule; and true business partnering is about respecting each other’s decisions and strategies, not dominating them.

Third, and inescapably, therefore: strategies based on product decisions are doomed to failure. Bar none. Not even Microsoft Office; I would lay odds you have several versions active in your enterprise environment right now, and your partners will add several more. Every changeover means conversion filters, or constraining users to the previous version’s formats. And the latest release of Office changes everything more fundamentally than most, with its XML-based formats.

So you need your business partners’ business objectives, and a definition of the business requirements which you and your partners share. But it’s perilous to define an IT strategy on the basis of current requirements with the current set of partners. Take a step back, and use these to create a higher-level business and technology strategy for your own organisation. It must be stable enough and at a high enough level of abstraction to survive partnership changes, new regulations, mergers, acquisitions and divestments.

And this makes a very strong case for open standards as the basis for architecture (which is IT strategy anyway: see Jeanne Ross of MIT Sloan School on the subject): at least at the interface where your systems meet your partners’, directly or (via the Internet, for example) indirectly. “Open” in this case is probably fairly close to the Microsoft definition. Not necessarily publicly created, or even in the public domain: this may help, but it can slow development down. But published, open to licence, easily accessible, widely implemented, and evolving in a backward-compatible way.

So: know your business partners; figure out how to work with them; but remember you’re also figuring out how to work with the business partners you don’t know you’re going to have. It’s what you don’t know that you don’t know, that kills you!

Links:
• Jeanne Ross MIT Sloan online profile
You may be able to see:
• Enterprise Architecture as Strategy Video View, Jeanne Ross, Forrester Forum, 15 May 2007
• Enterprise Architecture as Strategy Presentation, Jeanne Ross, Forrester Forum, PDF file, 15 May 2007
(these are Forrester Research excerpts from the 2007 Architecture Forum, and may be available to clients only)

Spreading the discussion: what is an analyst? 19 May 2008

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There’s a discussion going on over “what is an analyst”, started by sagecircle and picked up in various places.

A great dal of what’s discussed is for IT vendors’ analyst relations professionals, rather than users. I’ve a different perspective because I’ve come out of a decade or so managing analyst services for a major enterprise IT function. So, rather than comment in the existing threads, I’ll spawn a slightly different one here and link back.

I’ve encountered a variety of attitudes among colleagues, ranging from those who see the output as commodity research papers to those – myself included – who looked for a longer term strategic relationship. We talk about research services, about information providers, about advisory services as well as about analysts. What enterprises want is insight – into a marketplace, into an IT-business issue, into a strategic question, into a technology future. So I talk about insight services.

From the enterprise perspective (so this isn’t relevant for vendor-oriented services), what does the client want? That’s another way of saying, how did I position the service I was managing?

Of course, you want eyes and ears in the technology marketplace. You want people who have the spread you can’t have, the time to develop the knowledge, and the ability to draw conclusions. You want people who know the connection between IT and business. That’s research and analysis, in the sense the threads have discussed it.

But you want something more. All the major insight services – Forrester, Gartner, IDC, whoever – will want to develop a closer relationship. The more understanding they have of your business, the more they can go beyond their research base (the written documents, and the work that went into them) and provide specific, tailored advice that is relevant to your own enterprise – not just your type of business, or your industry sector at large.

For me, the thing that’s been missed in the discussion about what defines an analyst is precisely this ability to go beyond the research and provide insight that makes the data, the analysis actionable in the specific context. That’s true whether you are speaking of a service company as a whole, of an individual analyst within one of those companies, or of a one person outfit. That’s what makes an insight service, rather than just an analyst.

Links:

What is the definition of “analyst”? sagecircle, 1 May 2008
Link to the above in Tekrati Keeping Tabs, which also links to the Wikipedia definition
and all the links in those posts.