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SAPphire and Supernova: two reasons for a visit to Constellation 18 Jun 2014

Posted by Tony Law in Impact of IT, Insight services, IT marketplace, ITasITis, Tech Watch, Technorati.
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R “Ray” Wang’s Constellation group is worth watching anyway. But just now there are a couple of good reasons.

First, if you’re a SAP user, they have coverage of the recent SAPphire conference. Remember that Ray’s primary expertise, from his days at Forrester, is in ERP. Just go to Constellation and search for “Sapphire 2014″ for pre- and post-event analysis. There are of course also replays and other notes on the SAP website, if you want to go back to the originals.

Secondly, they are launching the call for this year’s Supernova innovation awards. Again, worth watching if your focus includes the what, how and who of innovation in business. As I’ve commented before, I’m not clear on the relationship between this Supernova event and the one formerly hosted by Kevin Wehrbach of the Wharton Business School (University of Pennsylvania) but Wehrbach’s Supernova hasn’t happened since 2010 and was described by him in 2012 as “on hold”.

Note, by the way, that their URL has changed from constellationrg.com to just constellationr.com.

Links:
• Constellation: search for Sapphire 2014
• Call for Applications: SuperNova Awards for leaders in disruptive technology, Courtney Sato, Constellation, 17 Jun 2014
• SAPPHIRE NOW 2014 (SAP Events)

Growth, Innovation and Leadership: Frost & Sullivan 11 Jun 2014

Posted by Tony Law in Impact of IT, IT is business, ITasITis, Managing IT, Tech Watch, Technorati.
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I’m on a Frost and Sullivan webinar: Growth, Innovation and Leadership (GIL: a major Frost theme). It’s a half-hour panel to discuss successful types of innovation and examples of future innovative technologies with Roberta Gamble, Partner, Energy & Environmental Markets, and Jeff Cotrupe, Director, Stratecast. David Frigstad, Frost’s Chairman, is leading. The event recording will be available in due course.

Frigstad asserts that most industries are undergoing a cycle of disrupt, collapse, transform (or die: Disrupt or Die is an old theme of mine). We start with a concept called the Serendipity Innovation Engine. It’s based on tracking nine technology clusters; major trends; industry sectors; and the “application labs” undertaking development (which includes real labs and also standards bodies and others). And all of this is in the context of seven global challenges: education, security, environment,  economic development, healthcare, infrastructure, and human rights.

Handover to Gamble. This is a thread on industry convergence in energy and environment, seen as a single sector. Urbanisation, and the growth of upcoming economies, are major influences here in demand growth.

We do move to an IT element: innovation in smart homes and smart cities, with integration between sensor/actuator technology and social/cloud media: emphasising this, Google has just bought a smart home company (Nest Labs). City CIOs and City Managers are mentioned as key people – a very US-centric view when most urbanisation is not occurring in the developed world … we do return to implications for developing economies, where the message is that foundations for Smart (which includes effective, clean energy use) should be laid now while there is a relatively uncluttered base to start from.

Frigstad poses a question based on the idea that Big Data is one of the most disruptive trends in this market. Gamble suggests that parking is an example. Apps to find a parking spot, based on data from road sensors or connected parking meters, are not though only being piloted in San Francisco. Similar developments in the UK were mentioned at a Corporate IT Forum event I supported earlier this year.

It’s a segue into the next section: an introduction for Cotrupe, whose field is Big Data and Analytics. Examples of disruption around here include the Google car: who would have thought Google would be an automotive manufacturer? Is your competitor someone you wouldn’t expect? An old question, of course. The UK’s canal companies competed with each other and perhaps with the turnpike roads; they mainly didn’t foresee the railways.

Cotrupe’s main question is: What is Big Data really? He posits it as an element of data management, together with Analytics and BI. I’d want to think about that equation; it’s not intuitively the right way round. But high volume, rapidly moving data does have to be managed effectively for its benefit to be realised – delivering the data users need, when they need it, but not in to overwhelm them. And this means near real-time. It’s IT plus Data Science.

Frost suggest they are more conservative than some, because they see growth of the BD market held back by the sheer cost of large scale facilities.

We’re on the promised half hour for the primary conversations, but still going strong, basically talking with Cotrupe about various industry sectors where Big Data has potential: to support, for example, a move from branch based banking to personal service in an online environment. There’s some discussion of Big Data in government: how will this affect the style of government in perhaps the next 20 years? Cotrupe mentions a transformation in the speed of US immigration in recent years, where data is pre-fetched and the process takes minutes instead of hours. He’s advocating opening up, sharing of information: in other industries too, for example not being frozen by HIPAA requirements in (US) healthcare or, perhaps, EU data protection requirements. I have personal experience of obstructive customer service people trying to hide behind those, and in fact parading their lack of actual knowledge.

Cotrupe talks about privacy, not least in the wake of Snowden and what’s been learned about sharing between NSA and the UK agencies. Cotrupe would like to see theis ease of sharing brought to bear in other areas: but asks how we manage privacy here? There are companies which are leading the way in data collection in consumer-sensitive ways, and this needs to become standard practice. In any case, not collecting data you don’t need will reduce your data centre (should that be Data Center?) footprint.

As we come to a close, with a commercial for the September event in Silicon Valley, I have to say I’m not convinced this webinar was wholly coherent.

If you call something a Serendipity Innovation Engine I want to know how it relates to serendipity: that is, the chance identification of novel discoveries.

If you present a layered model, I expect the layers to relate (probably hierarchically) to one another. It would be more valuable to talk about the four elements of this model separately and be clearer about what each represents. For example, “Health and Wellness” occurs as a Technology Cluster (why?). It’s also a Mega Trend in a layer where Social Trends also sits; surely people’s concern about Health and Wellness is a social trend? Each layer seems to mix social, technical and other concerns.

I learned a  more useful framework when teaching the OU’s Personal Development course. This really is layered. The two internal layers (this is for personal development) are one’s immediate environment, and other elements of your working organisation. Then Zone 3 (near external) encompasses competitors, customers/clients, suppliers and local influences. Zone 4 (far external) includes national and international influences: social, technological, economic, environmental and political (STEEP). On this framework you can chart all the changes discussed in today’s webinar and, I think, more easily draw conclusions!

Links:
• Frost & Sullivan Growth Innovation & Leadership
• Google buys Nest Labs for $3.2bn …, The Guardian, 13 Jan 2014
• STEEP framework: Sheila Tyler, The Manager’s Good Study Guide (third edition, 2007). The Open University. Pages 198-202

Privacy is a three-way relationship … or is it four+? 30 May 2014

Posted by Tony Law in Impact of IT, ITasITis, Social issues, Social media, Tech Watch, Technorati.
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I’ve been reading, and I recommend, Eben Moglen’s two-part essay in The Guardian about Edward Snowden. Not the first comment but probably one of the most extensive and authoritative. Moglen is professor of law and legal history at Columbia University, and is the founder and leader of the Software Freedom Law Center (SFLC). He’s entitled to say “I told you so” since his Guardian bio lists an earlier article for the paper some three years ago. The SFLC itself is approaching its tenth birthday; it was founded by Moglen and others in February 2005.

This extended essay covers three full pages in each of two days’ papers so it’s not short reading. The consensus among those who broadly support Snowden’s action is that he has revealed a security industry operating beyond democratic control and subverting the very nature of democratic government. It exposes a supposed elite group who believe that the population at large is, or shelters, “the enemy” (terrorists is the current hate-word) and therefore, in a world where universal surveillance and analysis is possible, such surveillance is to be fully deployed. It’s a bit like The Section in Stieg Larsson’s Millennium trilogy, but at a much higher level and operating with the full power of the subverted state.

And it’s not just the American NSA, though that’s Snowden’s origin. It’s not even just the major western allies of the US. China takes the same attitude: and though politically on the opposite side to the US, on this issue it lines up behind the same attitudes.

Moglen makes a powerful point which ought to be obvious but isn’t. Privacy is not a two-way relationship (between me and Facebook, or me and Gmail, or me and Twitter, or whoever).

If I send or receive email via Google (as an example only, but they are probably the biggest) then the person to whom I send, or from whom I receive mail also falls within Google’s all-encompassing range. They have not signed an agreement with Google, but Google knows about them. Facebook knows who I post to, whose postings I read, which non-friends I look up from time to time. Twitter knows … and so on. What does WordPress know about this blog and you, my readers?

Which is ok so far as these and other providers are trustable. But Snowden avers that, with or without their consent, they are not.

There is much more analysis in the article, but let’s stick just to this one point. The privacy relationship inherent in email is at least three way: myself, my service provider and my correspondent. But there is no relationship of explicit trust or consent between my correspondent and my provider.

Moglen asserts that we have been diverted into believing that privacy is a two way relationship. It’s not.

And of course where governments step in, either by court order or by extra-legal surveillance, this relationship becomes at least four way with the fourth partner, in all probability, unrecognised and unknown.

As a lawyer, Moglen analyses two broad threads to bring the situation under control.

First: user action. This does include community development of encryption software, for example, to which governments have not either sub-poena’d or stolen the keys, or built-in back doors. But it also include major commercial interests: the security (privacy) of their online commercial transactions is a fig-leaf. They must have people who realise this; it’s been pointed out often enough in the press. But it will probably take a disaster to galvanise enough pressure to force action.

Second: legal action. The US, in particular, is prone to expensive litigation and extensive damages settlements. Let’s open up one or two of these based on breach of trust. I hope I’m not misrepresenting Moglen’s argument here, but certainly he – as a lawyer – sees scope for lawyerly involvement.

I’ve scratched the surface. If these are issues that concern you, read Moglen’s essay in the Guardian online. Then go, as I myself have not yet done, to Moglen’s own SFLC archive where the longer version is held: four presentations given last autumn at Columbia and given their own URL. Read and think and, if you’re in a position to do so, act.

And yes, this blog post will be flagged on both Facebook and Twitter …

Links:
• Privacy under attack: the NSA files revealed new threats to democracy, Guardian, 27 May 2014
• Eben Moglen: Guardian contributor bio, with links to the 2011 article<
• Snowden and the Future, Eben Moglen, Columbia, Oct-Dec 2013
• Software Freedom Law Center
• Stieg Larsson’s Millennium trilogy (Wikipedia)

Technology in concert 6 May 2014

Posted by Tony Law in Impact of IT, ITasITis, Tech Watch, Technorati.
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Two posts in one day … This one very brief.

We had the great pleasure, a couple of days ago, of hearing the great Canadian pianist Angela Hewitt perform in Glyndebourne as part of the Brighton Festival. J S Bach’s Art of Fugue appeals to the geek: it is strongly rooted in the systematic mathematical patterns of music, at which Bach excelled. Hewitt started with a short talk, and added enormously to our enjoyment of the music which she then settled to play, continuously, for almost two hours. A tour de force indeed.

OK, I get to do a very brief music review which isn’t a chance I get often. But like today’s other post (the Lego one), there’s a double link from something at first sight very non-IT into the world of technology.

Not just the structure of the music. But on the music stand of the piano I could clearly see an iPad or something quite like it. Printed music has been the same for around seven centuries, and has considerable advantages. Performers scribble on their scores to assist with performance, whether it’s members of an amateur choir such as the one we sing in, or high-end professional soloists who normally commit their music to memory before going on stage. But it has a big disadvantage in performance: someone has to turn the pages and this normally means an amanuensis sitting alongside in the concert hall.

I’ve wondered occasionally whether there exists performer’s software which could display music to play from, and turn pages automatically. Well, now I know. There is. It was just waiting for decent tablet computers to come along, which could be placed on the music stand instead of a paper copy.

And Angela Hewitt uses it. Why am I sure? Because I found a reference to it, with a picture, in a review of a concert she gave in Australia six months ago.

Only one development still needed. The performer needs a pedal to move the pages on. How about sound recognition so it would know when to move on without intervention? Though it would be difficult to handle repeats and so on.

Links:
• Angela Hewitt
• Canadian pianist Angela Hewitt performs at Glyndebourne as part of Brighton Festival, Duncan Hall, Brighton Argus, 2 May 2014 (prior to performance, not a review)
• Angela Hewitt: Masterly performance in Melbourne, Musica Viva Australa, 25 Sep 2013
• forScore music reader for iPad (no doubt other software is available.This is the first one I found, and most search results are for creating music, not for playing from)

 

Why I hate the new Google Maps 17 Apr 2014

Posted by Tony Law in Impact of IT, IT marketplace, ITasITis, Social issues, Tech Watch, Technorati, Uncategorized.
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I finally allowed myself to be pushed into using the new Google Maps instead of the old familiar one.

Here are all the things that I cannot do as easily as previously.

1 – have it open by default with my own location rather than the blanket map of the USA

2 – immediately find my own list of custom maps. It’s an extra click and I have to know that it appears as a drop down from the search bar. Custom maps have become a lot more complicated to create and manage, too, with “layers” and so on. And there’s a different set of marker icons, differently styled from the old ones. So modifying an existing map, such as the one I maintain for Brighton Early Music Festival, won’t be straightforward if I want to maintain consistent styling.

3 – sharing has changed. It used to be simple: create a map, and embed the HTML provided. Now, for example, the Brighton Early Music Festival map doesn’t properly display the venue markers. Never had a problem before. Still working on this one!

4 – “search nearby” was a simple click from the pin marker on the old version. These pin markers have got “smart” which means that if I search for Victoria Coach Station, when I click or hover on the pin what I get is a list of all the coach services which leave from there. If I right click, I get three options: Directions to here; Directions from here; and What’s here, which doesn’t seem to do anything. If I search for Ebury Street (essentially the same location) I get a pin with no smart hover at all. But the marker does not now pop up nearby information, Directions, Save and Search Nearby options.

5 – no accessible help without going out to separate web pages; and even then the instructions don’t make sense. For example, Google says that “Search nearby” is on a drop down you find by clicking the search box. No, it doesn’t. Not in Firefox. It does, though, appear to work in Chrome. I don’t like being pushed to a different browser.

6 – having found Search nearby, I get given (of course) a set of strange, supposedly related, links. Well I suppose this is what Google does. But for me, it gets in the way.

7 – extra panels and drop-downs obscure parts of the map I’m trying to look at

Now all this, and more, is partly the natural response to changing a familiar application. Let’s assume that overall the product is fuller-featured and more flexible than the old version, and its links to the rest of Google’s information are more capable. But software vendors in general are not always good at user-oriented upgrades. Keep the backward compatibility unless there’s a really, really good reason not to. Icon redesigns, and added complexity in the user interface, are not good reasons.

I’m exploring alternatives. Apple’s new map application doesn’t have near the same level of functionality, and older offerings such as Streetmap haven’t really moved on either. But for (UK) route planning, for example, I’m now using either AA or RAC route planner – which still have the simple, straightforward A-to-B interface.

Links:
• Google Maps (new version)
• How to search “nearby” in new Google Maps? Google Forum, 11 Jun 2013
• Google Removes “Search Nearby” Function From Updated Google Maps, contributor to Slashdot, 16 Jan 2014
• Route planners from the AA and RAC
Streetmap (UK)

Link: Heartbleed update 15 Apr 2014

Posted by Tony Law in Impact of IT, ITasITis, Managing IT, Tech Watch, Technorati, Uncategorized.
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A quick follow up, back from a few days away.

Huffington Post have a recent update which notes that the Open SSL vulnerability applies in major products from Cisco and Juniper Networks. They also repeat what’s becoming the consensus on passwords: change your passwords for services which you know were vulnerable but have now been patched. There’s no point in changing a password which might still be at risk.

They reference the Mashable resource on what’s been patched a,md copy the patchable list: Google (and Gmail), Yahoo (and Yahoo Mail), Facebook, Pinterest, Instagram, Tumblr, Etsy, GoDaddy, Intuit, USAA, Box, Dropbox, GitHub, IFTTT, Minecraft, OKCupid, SoundCloud and Wunderlist.  A quick look, though, suggests that the Mashable article was a one-off and the list is not being kept updated.

The article also recommends turning off external access to your home network: the sort of capability, for example, that you might use for remote access through LogMeIn, TeamViewer or similar. If you’re not using this kind of facility, disable it. Your firewall should already be holding the line on this.

And check what your Internet provider is doing and the status of your wireless router. Being a BT user. with a BT Home Hub, I tried searching the bt.com website for information on Heartbleed but nothing surfaced. It would be nice to know.

Huffington suggests that, at the moment, public WiFi has to be treated as an unknown quantity since you can’t tell what infrastructure they use or whether it’s been patched. BT again doesn’t have any information on the impact of Heartbleed on BT Wifi (Openzone, as was) but it does say that user details are encrypted when you log in to their service. It’s perhaps ironic that they offer free Cisco VPN software, which you can download when connected to one of their hotspots. I didn’t know this. I’ll take it up for my laptop.

I also have an O2 Wifi locator app on my phone. There’s nothing about security on their website. Anyone with other Wifi-finder apps? Please check their sites and post a comment here about what you find.

Links:
• The Heartbleed Bug Goes Even Deeper Than We Realized – Here’s What You Should Do, Alexis Kleinman, The Huffington Post, 11 Apr 2014
• Security when using BT’s Wi-fi hotspots, BTWifi.com, with link to the Cisco offer
• The Heartbleed Hit List, Mashable, 9 Apr 2014
• What to make of Heartbleed? ITasITis, 4 Apr 2014

What to make of Heartbleed? 10 Apr 2014

Posted by Tony Law in Impact of IT, IT is business, IT marketplace, ITasITis, Social media, Tech Watch, Technorati.
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I watched the BBC News report last night about the security hole in Open SSL. With its conclusion that everyone should change all their passwords, now … and the old chestnut that you should keep separate passwords for every service you use, never write them down, and so on. Thankfully by this morning common sense is beginning to prevail. The Guardian passes on advice to check if services have been patched first; and offer a link to a tool that will check a site for you.

First, as they say, other Secure Socket Layer implementations are available. While a lot of secure web connections do rely on Open SSL, it’s not by any means universal.

Second, as always, dig behind the news. As Techcrunch did. This is the first vulnerability to have its own website and “cool logo”; this was launched by Codenomicon in Finland which started by creating notes for its own internal use and then took what it calls a “Bugs 2.0″ approach to put their information out there. I remember doing something similar way back in Year 2000 days. Incidentally, the Open SSL report (very brief) credits Google Security for discovering the bug. It also identifies the versions which are vulnerable. (There’s a note there that says that if users can’t upgrade to the fixed version, they can recompile Open SSL with -DOPENSSL_NO_HEARTBEATS which, I’m guessing, gives a clue as to the naming of the bug.)

If you want real information, then, go to Heartbleed.com. The Codenomicon Q&A is posted there. In brief: this is not a problem with the specification of SSL/TLS; it’s an implementation bug in OpenSSL. It has been around a long time, but there’s no evidence of significant exploitation. A fix is already available, but needs to be rolled out.

What was clear, too, is that the BBC reporter (and some others) don’t understand the Open Source process. The Guardian asserts that “anyone can update” the code, and leads readers to suppose that someone can maliciously insert a vulnerability. Conspiracy theories suggest that this might even be part of the NSA’s attack on internet security. But of course that ain’t the case. Yes, anyone can join an Open Source project: but code updates don’t automatically get put out there. Bugs can get through, just as they can in commercial software: but testing and versioning is a pretty rigorous process.

Also, this is a server-side problem not an end-user issue. So yes, change your passwords on key services that handle your critical resources  if you’re worried but it might be worth, first, checking whether they’re likely to be using Open SSL. Your bank probably isn’t. There’s a useful list of possibly vulnerable services on Mashable (Facebook: change it; LinkedIn: no need; and so on)

And what do you do about passwords? We use so many online services and accounts that unless you have a systematic approach to passwords you’ll never cope. Personally, I have a standard, hopefully unguessable password I use for all low-criticality services; another, much stronger, for a small handful of critical and really personal ones; and a system which makes it fairly easy to recover passwords for a range of intermediate sites (rely on their Reset Password facility and keep a record of when this has been last used). But also, for online purchases, I use a separate credit card with a deliberately low credit limit. Don’t just rely on technology!

Links:
• Heartbleed, The First Security Bug With A Cool Logo, TechCrunch, 9 Apr 2014
• Heartbleed bug, website from Codenomicon (Finland) – use this site for onward references to official vulnerability reports and other sources
• OpenSSL project
• The Heartbleed Hit List, Mashable, 9 Apr 2014
Heartbleed: don’t rush to update passwords, security experts warn, Alex Hearn, The Guardian, 9 Apr 2014
• Heartbleed bug: Public urged to reset all passwords, Rory Cellan-Jones (main report), BBC, 9 Apr 2014
Test (your) server for Heartbleed, service from Filippo Valsorda as referenced in The Guardian. I’m unclear why this service is registered in the British Indian Ocean Territory (.io domain) since Filippo’s bio says he is currently attending “hacker school in NYC”. On your own head be it.

Constellation Office Hours 25 Mar 2014

Posted by Tony Law in Insight services, ITasITis, Technorati.
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Long ago as a client of META Group, I occasionally had the chance to sit in on their analysts’ monthly phone conferences. R “Ray” Wang’s Constellation group are starting an open version of this and I’m about to join the half-hour webinar call. I have no idea what to expect. It will be a first flavour for me of how Constellation operates – especially after the recent management changes. It may be a chance to catch up with some analysts I know from their previous lives, and some I don’t. I’ll take notes as I go, and update this posting. And I’ll add a replay link when it’s available.

So this is actually the first such monthly meeting. Courtney Sato is leading off. I see two other faces (yes, video on) but only Attendee 4 and Attendee 5. There’s a Twitter stream going too. Watch out for it every fourth Tuesday.

A standard format is developing. First, news: leading off with the arrival of Peter Kim (see my blog post); and new reports (a quick run-through). I might look for material relating to digital business disruption (though I remember talking about business disruption from the earliest days of the Internet); and something about the FIDO Alliance (Fast IDentity Online). Here too is a note of events that Constellation analysts will be attending.

So: over to the analysts. First, Alan Lepofski. Box is going for an IPO, announced yesterday and beating Dropbox. He’s looking at opportunities beyond commodity services. Cisco are linking up with Chrome for collaborative services e.g. Webex. There is commoditisation of file sync and share.

Second, Holger Müller. The Google Cloud event is just starting in San Francisco, and some announcements are expected; some more about the Cisco cloud announcements and their use of OpenStack; other major players are being mentioned too.

Bruce Daley: Oracle are releasing version 8 of their Sales Cloud. Some comments about its impact and links to mobile.

Now a few “big ideas”, future research topics. Alan Lepofski: “Digital Proficiency” is a combination of skill and comfort and is more important than which “generation” you belong to. It’s promoted as a better way to plan for user/customer skills. It’s not about age. Bruce thinks this isn’t so easy to say when you’re older :-)

Holger Müller: identifying a move to a “sharing economy” which seems to be a paradigm for a moving-around and moving-on employment model. As companies transform, the key people are not the ones moving vertically up a silo, but those with broad experience of different areas of business. The broader experience is more beneficial in responding to – or creating – disruption.

Bruce Daley: working on Oracle Sales Cloud as part of mobility. Holger is at a conference and just gave us a quick video tour of the forum. Bruce is pointing out how the various call participants are in different places: this is taken for granted in today’s mobile world but actually it’s still quite new. Back to Oracle: he’s watching debates about HTML5 versus platform-native development, and harking back to previous IT generations (e.g. minicomputers) where vendors promoted their own “standards” (think Android, iOS, Windows Phone). He expects convergence on a single standard, but it won’t be HTML5.

Holger, though, has some wider comments about consumerised versus business-oriented developers. Native is harder for developers but easier for users. The argument doesn’t change; but the native technologies do (such as, gesture-based applications using the built-in accelerometers). Think beyond mobile hand-held; think in-car, wearable and more. An interesting conversation – but we’re coming down to the end of the half hour.

Links:
Constellation events
• Following months of speculation, Box files for IPO. ZDNet, 24 Mar 2014
Oracle Sales Cloud
Google Cloud Platform Live event
• OpenStack

For Twitter feed, search #crchat including Alan Lepofsky’s five categories of digital workers, and the file sync and share vendors he mentioned.

Peter Kim joins Constellation 21 Mar 2014

Posted by Tony Law in Insight services, ITasITis, Tech Watch, Technorati.
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R “Ray” Wang’s Constellation Research has announced that Peter Kim has joined the group as Chief Strategy Officer. This is another step in the evolution of Constellation following the appointment of a CEO, Bridgette Chambers, from outside the team, and presumably (although this is not explicit in the announcement) another element of Ray Wang’s founding role which the group has now decided should be devolved. It would be interesting to know how far this shows Chambers making her mark on the direction of the group.

Peter Kim is an acknowledged specialist and his eponymous blog Being Peter Kim is well known (it goes way back to Peter’s days at Forrester Research alongside Ray). Peter will also be a Principal Analyst with the group, bringing his focus on Digital Marketing Transformation.

InformationSpan’s Index of Analyst Blogs has always included Constellation Research because of the high profile names the group includes, and Peter Kim has been added. I’ve also added a note (long intended and finally achieved) on IDC’s online community; the detail may be expanded in due course. For both these groups, follow the tab (above), and look for Others.

Links:
• Constellation Names Peter Kim Chief Strategy Officer, Constellation research press release, 3 Mar 2014
• Ray Wang’s Constellation reaches the next stage, ITasITis, 4 Sep 2013
Being Peter Kim
IDC Community

Gartner buys … what, exactly? 19 Mar 2014

Posted by Tony Law in Insight services, ITasITis, Tech Watch, Technorati.
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A recent monitor report (11th March) from Outsell noted that Gartner have bought a small(ish) analyst firm Software Advice: around 100 employees. I’ve spent the intervening week checking to see what Gartner might be buying. The press release is short on detail and I haven’t spotted any other commentary; KCG, SageCircle and others please correct me if I’ve missed something!

Software Advice does what its name implies. It provides advice (“Find software for your business”) across just short of thirty categories: generic enterprise areas (e.g. Business Intelligence); market sectors (Manufacturing); and niche areas (Church Management). More below. Key to Software Advice reporting are Buyer Views, Industry Views and User Views documents (collectively referred to as Views below, when we report redirections within blog sequences). It’s not the purpose of this blog to explore their style. Its story is told by CEO and co-founder Don Fornes in a (separate) blog post.

Software Advice don’t (appear to) have an online list of their analysts, but I’ve been able to recover a list of 110 contributors to their accessible online content (mainly the blogs). Several cover a range of areas (more than ten, in a few cases). I have no way to check how many of them are currently with the firm, but that wasn’t the point of the exercise. My list may not be complete or up to date; but it should help identify if, when and where these analysts re-surface in Gartner, and what happens to the coverage. Will it be merged into mainstream research? Will it disappear into the consultancy business? Will some topics simply be abandoned? Will analysts stay or leave? What will the fallout be? There is far from a good fit between Software Advice coverage and Gartner’s, but Software Advice is probably not enough for Gartner to springboard into these additional areas. Interesting, though, that Don Fornes is now listed as a Gartner Group Vice President. That looks as if Gartner see this as a strategic purchase. Watch this space.

Not all of Software Advice’s categories map either to Gartner’s current list of industry sectors or to their IT topics or roles, although many do. So it will be interesting to see what happens. The big question, going on previous experiences with Burton and AMR Research, is how far and how soon Gartner will integrate these topics and analysts – especially the categories not currently strong on Gartner’s agenda.

As always we can look at the blogs to get the picture. In this case, it’s a confused one. There are two groups of blogs from Software Advice. They are topic related, not personal blogs as Gartner’s are; similar to the former Burton and AMR blogs.

One blog group maps to most of the categories used by Software Advice: many of these seem dormant but some have recent postings. The other is a group of eight current, named blogs. There is overlap and redirection within both. So for example a post indexed in B2B Marketing Mentor redirects to an Industry View document outside the blog structure. Similarly, posts in the Customer Relationship Management blog redirect to CSI, to B2B Marketing Mentor, and to Views.

Here is Software Advice’s list of blogs and topics, with an indication of their status in the blog lists. There are some inconsistencies in naming, which we have resolved. Not all topic blogs carry the topic as a page title; a few carry the generic title The Software Advice Blog.

The following are the titled blogs:
The Able Altruist: Non-profit. Most recent post (of 16): 27 Feb 2014. Gartner coverage in this area: minimal.
The B2B Marketing Mentor: Most recent post (of 33): 12 Dec 2013. Gartner coverage: strong.
CSI: Customer Service Investigator: CRM, Most recent post (of 36): 3 Feb 2014. Gartner coverage: moderate.
Hello Operator: business telephony including call centres. Most recent post (of 11): 16 Jan 2014. Gartner coverage: moderate.
The New Talent Times: Human resources. Most recent post (of 57): 19 Feb 2014. Gartner coverage: moderate.
Overnight Success: hotel and hospitality management. Most recent post (of 7):30 Jan 2014. Gartner coverage: none specific.
The Profitable Practice: medical practice management. Most recent post (of 55): 18 Feb 2014. Gartner coverage: none specific.
Plotting Success: business intelligence. Most recent post (of 23): 29 Jan 2014. Gartner coverage: strong.

There is overlap between these and the older-style (non-titled) blogs. All or some posts in some of these older-style blogs redirect to postings in the titled blogs. Inconsistency is rife! The following list covers all Software Advice categories. The website lists these on the home page; there is also a drop-down menu which breaks them into Industry and Application groups. Asterisks * here indicate categories not included in the drop-down menus which I have added to what seems the most appropriate group.

Industries:
Assisted Living*: no blog.
Church Management*: no blog
Construction: The Construction Blog (66 postings, most recent 4 Feb 2014); one post redirects to a View. No titled blog
Dental*: no blog
Distribution: The Distribution Blog (17; 8 Jul 2013); no titled blog
Home Health*: no blog
Hotel Management*: The Hotel Management Blog; all (7) articles redirect to Overnight Success
Long-term Care*: no blog
Manufacturing: The Manufacturing Blog (37; 23 Sep 2013); no titled blog. Manufacturing is a headline Gartner industry sector.
Medical: The Medical Blog (59; 6 Jul 2011); 18 further articles redirect to The Profitable Practice (though some older articles can no longer be reached by that route) or to software evaluation reports. Healthcare providers is a headline Gartner sector.
Non-Profit: The Non-Profit Blog (1; 6 Jul 2011); further articles redirect to The Able Altruist (one of these appears there under a different title).
Professional Services: no blog
Property Management: Topic blog headed as The Software Advice Blog (34; 9 Jan 2014); no titled blog
Recruiting Agency*: no blog
Retail: The Retail Blog (40; 13 Feb 2014); one further articles redirects to a software evaluation report and another redirects to the generic page for retail software. No titled blog. Retail is a headline Gartner industry sector.

Gartner sectors Banking & Investment Services; Education; Energy & Utilities; Government; Insurance; and Media do not appear to map onto these Software Advice categories

Applications
Accounting: The Accounting Blog (20 postings; most recent 19 Oct 2011); no titled blog
Business Intelligence*: The Business Intelligence Blog, all (9) articles redirect to Plotting Success (29 Jan 2014). Business Intelligence & Information Management is a listed Gartner IT role.
Business Telephony*: topic also referred to as Business VOIP. Topic blog headed as The Software Advice Blog, all articles redirect to Hello Operator (16 Jan 2014)
Career Advice*: not included on the blog index page. Topic blog (8 Aug 2012) headed as The Software Advice Blog; no titled blog. One post redirects to The New Talent Times.
CRM: also indexed as Customer Relationship Management in full, or as Customer Management. The Customer Relationship Management Blog (109; 12 Feb 2013); 17 posts redirect to Views, to The B2B Marketing Mentor or to CSI: Customer Service Investigator.
Enterprise Resource Planning: listed in the blog index as Enterprise. The Enterprise Blog (50; 26 Jun 2013); no titled blog
Facilities Management: in the blog index as Facility Management. The Facilities Management Blog (10; 25 Mar 2013); no titled blog
Human Resources: The Human Resources Blog (56; 76 Dec 2012). 13 further articles redirect to The New Talent Times.
Inventory Management*: no blog
Maintenance Management: Topic blog (3; 26 Jun 2013) headed as The Software Advice Blog; 1 further post redirects to a View document. No titled blog
Project Management: The Project Management Blog (3; 10 Feb 2014); no titled blog. Gartner’s list of IT roles includes Project and Portfolio Management.
Security*: The Security Blog (3; 6 Mar 2014); no titled blog. Security and Risk Management is a listed Gartner IT role.
Supply Chain Management: The Supply Chain Management Blog (20; 5 Mar 2014); no titled blog.

Gartner list Applications and Sourcing and Vendor Management among their IT Roles. Digital Marketing also relates to several areas of Software Advice coverage. Gartner IT roles which don’t appear to map easily to Software Advice coverage include Business Process Improvement; CIO and IT Executives; Enterprise Architecture; Infrastructure and Operations.

Links:
• Gartner acquires Software Advice, Gartner press release, 11 Mar 2014
• Software Advice; link here to Software Advice titled blogs and to Software Advice untitled blogs
How Software Advice Got Started, Don Fornes, A Million Little Wins, Part I, 25 Mar 2013 (the link to part II is at the end of this post)

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