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Constellation Office Hours 25 Mar 2014

Posted by Tony Law in Insight services, ITasITis, Technorati.
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Long ago as a client of META Group, I occasionally had the chance to sit in on their analysts’ monthly phone conferences. R “Ray” Wang’s Constellation group are starting an open version of this and I’m about to join the half-hour webinar call. I have no idea what to expect. It will be a first flavour for me of how Constellation operates – especially after the recent management changes. It may be a chance to catch up with some analysts I know from their previous lives, and some I don’t. I’ll take notes as I go, and update this posting. And I’ll add a replay link when it’s available.

So this is actually the first such monthly meeting. Courtney Sato is leading off. I see two other faces (yes, video on) but only Attendee 4 and Attendee 5. There’s a Twitter stream going too. Watch out for it every fourth Tuesday.

A standard format is developing. First, news: leading off with the arrival of Peter Kim (see my blog post); and new reports (a quick run-through). I might look for material relating to digital business disruption (though I remember talking about business disruption from the earliest days of the Internet); and something about the FIDO Alliance (Fast IDentity Online). Here too is a note of events that Constellation analysts will be attending.

So: over to the analysts. First, Alan Lepofski. Box is going for an IPO, announced yesterday and beating Dropbox. He’s looking at opportunities beyond commodity services. Cisco are linking up with Chrome for collaborative services e.g. Webex. There is commoditisation of file sync and share.

Second, Holger Müller. The Google Cloud event is just starting in San Francisco, and some announcements are expected; some more about the Cisco cloud announcements and their use of OpenStack; other major players are being mentioned too.

Bruce Daley: Oracle are releasing version 8 of their Sales Cloud. Some comments about its impact and links to mobile.

Now a few “big ideas”, future research topics. Alan Lepofski: “Digital Proficiency” is a combination of skill and comfort and is more important than which “generation” you belong to. It’s promoted as a better way to plan for user/customer skills. It’s not about age. Bruce thinks this isn’t so easy to say when you’re older :-)

Holger Müller: identifying a move to a “sharing economy” which seems to be a paradigm for a moving-around and moving-on employment model. As companies transform, the key people are not the ones moving vertically up a silo, but those with broad experience of different areas of business. The broader experience is more beneficial in responding to – or creating – disruption.

Bruce Daley: working on Oracle Sales Cloud as part of mobility. Holger is at a conference and just gave us a quick video tour of the forum. Bruce is pointing out how the various call participants are in different places: this is taken for granted in today’s mobile world but actually it’s still quite new. Back to Oracle: he’s watching debates about HTML5 versus platform-native development, and harking back to previous IT generations (e.g. minicomputers) where vendors promoted their own “standards” (think Android, iOS, Windows Phone). He expects convergence on a single standard, but it won’t be HTML5.

Holger, though, has some wider comments about consumerised versus business-oriented developers. Native is harder for developers but easier for users. The argument doesn’t change; but the native technologies do (such as, gesture-based applications using the built-in accelerometers). Think beyond mobile hand-held; think in-car, wearable and more. An interesting conversation – but we’re coming down to the end of the half hour.

Links:
Constellation events
• Following months of speculation, Box files for IPO. ZDNet, 24 Mar 2014
Oracle Sales Cloud
Google Cloud Platform Live event
• OpenStack

For Twitter feed, search #crchat including Alan Lepofsky’s five categories of digital workers, and the file sync and share vendors he mentioned.

Peter Kim joins Constellation 21 Mar 2014

Posted by Tony Law in Insight services, ITasITis, Tech Watch, Technorati.
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R “Ray” Wang’s Constellation Research has announced that Peter Kim has joined the group as Chief Strategy Officer. This is another step in the evolution of Constellation following the appointment of a CEO, Bridgette Chambers, from outside the team, and presumably (although this is not explicit in the announcement) another element of Ray Wang’s founding role which the group has now decided should be devolved. It would be interesting to know how far this shows Chambers making her mark on the direction of the group.

Peter Kim is an acknowledged specialist and his eponymous blog Being Peter Kim is well known (it goes way back to Peter’s days at Forrester Research alongside Ray). Peter will also be a Principal Analyst with the group, bringing his focus on Digital Marketing Transformation.

InformationSpan’s Index of Analyst Blogs has always included Constellation Research because of the high profile names the group includes, and Peter Kim has been added. I’ve also added a note (long intended and finally achieved) on IDC’s online community; the detail may be expanded in due course. For both these groups, follow the tab (above), and look for Others.

Links:
• Constellation Names Peter Kim Chief Strategy Officer, Constellation research press release, 3 Mar 2014
• Ray Wang’s Constellation reaches the next stage, ITasITis, 4 Sep 2013
Being Peter Kim
IDC Community

Gartner buys … what, exactly? 19 Mar 2014

Posted by Tony Law in Insight services, ITasITis, Tech Watch, Technorati.
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A recent monitor report (11th March) from Outsell noted that Gartner have bought a small(ish) analyst firm Software Advice: around 100 employees. I’ve spent the intervening week checking to see what Gartner might be buying. The press release is short on detail and I haven’t spotted any other commentary; KCG, SageCircle and others please correct me if I’ve missed something!

Software Advice does what its name implies. It provides advice (“Find software for your business”) across just short of thirty categories: generic enterprise areas (e.g. Business Intelligence); market sectors (Manufacturing); and niche areas (Church Management). More below. Key to Software Advice reporting are Buyer Views, Industry Views and User Views documents (collectively referred to as Views below, when we report redirections within blog sequences). It’s not the purpose of this blog to explore their style. Its story is told by CEO and co-founder Don Fornes in a (separate) blog post.

Software Advice don’t (appear to) have an online list of their analysts, but I’ve been able to recover a list of 110 contributors to their accessible online content (mainly the blogs). Several cover a range of areas (more than ten, in a few cases). I have no way to check how many of them are currently with the firm, but that wasn’t the point of the exercise. My list may not be complete or up to date; but it should help identify if, when and where these analysts re-surface in Gartner, and what happens to the coverage. Will it be merged into mainstream research? Will it disappear into the consultancy business? Will some topics simply be abandoned? Will analysts stay or leave? What will the fallout be? There is far from a good fit between Software Advice coverage and Gartner’s, but Software Advice is probably not enough for Gartner to springboard into these additional areas. Interesting, though, that Don Fornes is now listed as a Gartner Group Vice President. That looks as if Gartner see this as a strategic purchase. Watch this space.

Not all of Software Advice’s categories map either to Gartner’s current list of industry sectors or to their IT topics or roles, although many do. So it will be interesting to see what happens. The big question, going on previous experiences with Burton and AMR Research, is how far and how soon Gartner will integrate these topics and analysts – especially the categories not currently strong on Gartner’s agenda.

As always we can look at the blogs to get the picture. In this case, it’s a confused one. There are two groups of blogs from Software Advice. They are topic related, not personal blogs as Gartner’s are; similar to the former Burton and AMR blogs.

One blog group maps to most of the categories used by Software Advice: many of these seem dormant but some have recent postings. The other is a group of eight current, named blogs. There is overlap and redirection within both. So for example a post indexed in B2B Marketing Mentor redirects to an Industry View document outside the blog structure. Similarly, posts in the Customer Relationship Management blog redirect to CSI, to B2B Marketing Mentor, and to Views.

Here is Software Advice’s list of blogs and topics, with an indication of their status in the blog lists. There are some inconsistencies in naming, which we have resolved. Not all topic blogs carry the topic as a page title; a few carry the generic title The Software Advice Blog.

The following are the titled blogs:
The Able Altruist: Non-profit. Most recent post (of 16): 27 Feb 2014. Gartner coverage in this area: minimal.
The B2B Marketing Mentor: Most recent post (of 33): 12 Dec 2013. Gartner coverage: strong.
CSI: Customer Service Investigator: CRM, Most recent post (of 36): 3 Feb 2014. Gartner coverage: moderate.
Hello Operator: business telephony including call centres. Most recent post (of 11): 16 Jan 2014. Gartner coverage: moderate.
The New Talent Times: Human resources. Most recent post (of 57): 19 Feb 2014. Gartner coverage: moderate.
Overnight Success: hotel and hospitality management. Most recent post (of 7):30 Jan 2014. Gartner coverage: none specific.
The Profitable Practice: medical practice management. Most recent post (of 55): 18 Feb 2014. Gartner coverage: none specific.
Plotting Success: business intelligence. Most recent post (of 23): 29 Jan 2014. Gartner coverage: strong.

There is overlap between these and the older-style (non-titled) blogs. All or some posts in some of these older-style blogs redirect to postings in the titled blogs. Inconsistency is rife! The following list covers all Software Advice categories. The website lists these on the home page; there is also a drop-down menu which breaks them into Industry and Application groups. Asterisks * here indicate categories not included in the drop-down menus which I have added to what seems the most appropriate group.

Industries:
Assisted Living*: no blog.
Church Management*: no blog
Construction: The Construction Blog (66 postings, most recent 4 Feb 2014); one post redirects to a View. No titled blog
Dental*: no blog
Distribution: The Distribution Blog (17; 8 Jul 2013); no titled blog
Home Health*: no blog
Hotel Management*: The Hotel Management Blog; all (7) articles redirect to Overnight Success
Long-term Care*: no blog
Manufacturing: The Manufacturing Blog (37; 23 Sep 2013); no titled blog. Manufacturing is a headline Gartner industry sector.
Medical: The Medical Blog (59; 6 Jul 2011); 18 further articles redirect to The Profitable Practice (though some older articles can no longer be reached by that route) or to software evaluation reports. Healthcare providers is a headline Gartner sector.
Non-Profit: The Non-Profit Blog (1; 6 Jul 2011); further articles redirect to The Able Altruist (one of these appears there under a different title).
Professional Services: no blog
Property Management: Topic blog headed as The Software Advice Blog (34; 9 Jan 2014); no titled blog
Recruiting Agency*: no blog
Retail: The Retail Blog (40; 13 Feb 2014); one further articles redirects to a software evaluation report and another redirects to the generic page for retail software. No titled blog. Retail is a headline Gartner industry sector.

Gartner sectors Banking & Investment Services; Education; Energy & Utilities; Government; Insurance; and Media do not appear to map onto these Software Advice categories

Applications
Accounting: The Accounting Blog (20 postings; most recent 19 Oct 2011); no titled blog
Business Intelligence*: The Business Intelligence Blog, all (9) articles redirect to Plotting Success (29 Jan 2014). Business Intelligence & Information Management is a listed Gartner IT role.
Business Telephony*: topic also referred to as Business VOIP. Topic blog headed as The Software Advice Blog, all articles redirect to Hello Operator (16 Jan 2014)
Career Advice*: not included on the blog index page. Topic blog (8 Aug 2012) headed as The Software Advice Blog; no titled blog. One post redirects to The New Talent Times.
CRM: also indexed as Customer Relationship Management in full, or as Customer Management. The Customer Relationship Management Blog (109; 12 Feb 2013); 17 posts redirect to Views, to The B2B Marketing Mentor or to CSI: Customer Service Investigator.
Enterprise Resource Planning: listed in the blog index as Enterprise. The Enterprise Blog (50; 26 Jun 2013); no titled blog
Facilities Management: in the blog index as Facility Management. The Facilities Management Blog (10; 25 Mar 2013); no titled blog
Human Resources: The Human Resources Blog (56; 76 Dec 2012). 13 further articles redirect to The New Talent Times.
Inventory Management*: no blog
Maintenance Management: Topic blog (3; 26 Jun 2013) headed as The Software Advice Blog; 1 further post redirects to a View document. No titled blog
Project Management: The Project Management Blog (3; 10 Feb 2014); no titled blog. Gartner’s list of IT roles includes Project and Portfolio Management.
Security*: The Security Blog (3; 6 Mar 2014); no titled blog. Security and Risk Management is a listed Gartner IT role.
Supply Chain Management: The Supply Chain Management Blog (20; 5 Mar 2014); no titled blog.

Gartner list Applications and Sourcing and Vendor Management among their IT Roles. Digital Marketing also relates to several areas of Software Advice coverage. Gartner IT roles which don’t appear to map easily to Software Advice coverage include Business Process Improvement; CIO and IT Executives; Enterprise Architecture; Infrastructure and Operations.

Links:
• Gartner acquires Software Advice, Gartner press release, 11 Mar 2014
• Software Advice; link here to Software Advice titled blogs and to Software Advice untitled blogs
How Software Advice Got Started, Don Fornes, A Million Little Wins, Part I, 25 Mar 2013 (the link to part II is at the end of this post)

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